Data Algorithms & Calculations
- About eNPS and how it works
- Comparing the average score mode to NPS score mode
- Strengths and priorities and how they work
- How scores are calculated
- Rounding in the dashboard user interface
- How priorities and strengths are calculated
- How highlighted segments are calculated
- How highlighted comments are calculated
- About survey participation and how it works
- Attrition Prediction methodology
- About Topics (NLP) and how they work