FAQ: Benchmarking

What's the difference between a benchmark and True Benchmark?

The benchmark simply shows the average industry score when displaying scores at company level, and company score at segment level for benchmark comparisons. True Benchmark takes this a step further by making small adjustments to the benchmark (the industry or company score) to account for any demographic outliers that may affect your company or segment scores. This way the benchmarks that you compare your company or segments to are more personalized.

Example: If a department contains a lot of new starters, the engagement score may have a sudden positive spike after their onboarding, while the company score (the benchmark) may not follow this trend. True Benchmark compares the demographic make up of the department to the overall company (the benchmark), and makes a small benchmark adjustment to better align with the department's demographics.

Is it possible to choose companies and/or countries to be benchmarked against?

It's not possible to select specific companies or countries to benchmark against. Each industry benchmark contains companies of that industry, from various countries. We always recommend using True Benchmark to ensure that your benchmark adjusts for the demographic differences.

Why doesn't True Benchmark support the Diversity & Inclusion and Health & Wellbeing question sets?

True Benchmark is about removing differences between groups based on their individual characteristics, which would otherwise cause them to respond differently. However, the objective of Diversity & Inclusion and Health & Wellbeing question sets is to uncover potential differences or unfairness between different groups or needs.

Example: Employees from one gender or age group experience diversity issues or feel that the wellbeing is treated differently. True Benchmark could potentially downplay the very issues you're trying to detect and action.

Do you use Machine Learning or AI to calculate benchmarks?

To ensure a stable version of benchmarks, we simply aggregate employees' scores from the different companies, then split them into drivers and industries.

How old are the survey scores within the benchmark?

Every quarter Peakon updates its industry benchmarks based on the last 12 months. The internal benchmark uses the scores of the company, which aligns to the visibility window you're using (1 year, 6 months, or 3 months).

What other companies are in my industry?

We don't provide customer names due to contractual agreements.