Recurring question frequency enables you to control how often each employee receives different question types, and the type of questions that'll cover the majority of the survey.
A survey can include a mix of all question sets, with a separate frequency for each question set.
When you configure question frequencies, you select a frequency option for the main question, driver questions and subdriver questions, for each question set. See Set driver question frequency for configuration steps.
Frequency for open-ended questions works on a per-question basis, rather than for the entire category. See Set open-ended question frequency.
One exception in the configuration is setting the frequency of a main category driver (Example: Engagement core driver) to Always, which applies only to the main question rather than the additional main question outcomes. In this case, the other questions of the core driver will reference the driver and subdriver frequencies.
Good to know
Question frequencies work on a per-employee basis. During every survey round, the algorithm determines whether the question is due again, per employee, based on the last time each employee got each question. Example: A question on a quarterly frequency is only due for employees who didn't receive it for exactly 12 weeks, on the day of your survey launch.
Each standard frequency option corresponds to a specific number of weeks. Example: Monthly frequency is exactly 4 weeks and quarterly frequency is exactly 12 weeks.
You can stop or reconfigure the automated cadence when needed. Such changes can impact question distribution in the subsequent round, while the algorithm catches up on the due questions.
To read more about question distribution, see The question rotation algorithm.
- Overall survey frequency: monthly
- Main question frequency: monthly
- Driver question frequency: monthly
- Subdriver frequency: quarterly
This configuration ensures that each employee receives a question from the main category driver and a question from each driver, every month. Every month doesn't necessarily mean every survey round. If an employee answers 2 surveys in less than 4 weeks (one survey late, one survey early), the algorithm has satisfied its monthly requirement for many of the questions. Those questions are only due when the employee hasn't had them for 4 weeks or more. Peakon performs these checks every survey round, on a per-employee basis.
Multiple questions on the same driver or subdriver
When you set the frequency for a question category, Peakon ensures to ask a question from that category at the frequency you selected. If you add custom questions to a driver or a subdriver, it will take longer for Peakon to go through the driver or subdriver fully.
Example: if driver frequency is quarterly and you add a custom subdriver question to Reward, Peakon asks one Reward subdriver question per quarter. It will take 2 quarters for each employee to go through both Reward subdriver questions.