The survey determines the language for each employee in an order of precedence, based on the availability of information.
- The language that you manually set on the employee record.
- The detected language from the employee, based on their browser language in the previous round.
- The language that you set on the survey schedule.
- English.
To control the survey language, we recommend setting the employee record languages, or the survey schedule language at a minimum. For steps, see Set survey language.
| Configuration area | Description |
|---|---|
|
Employee records |
You can set the language on employee records individually or in bulk. Example: You can select all employees whose Country attribute matches France, and set their language to French, in bulk. If you don't set a language manually, the survey detects the language for each employee. When an employee opens their first survey, the survey uses their browser language, or IP address location as a fallback. In future survey rounds, those employees receive communication in the detected language. |
|
Survey schedules |
You can select multiple survey languages or restrict your survey to just 1 language. A drop-down menu on the first survey page displays the languages that you enabled in the survey, mirroring the language order from your survey settings. If an employee selects a survey language from the drop-down, their selection overrides the language on their employee record (whether manual or detected). If you don't configure the schedule language, all supported languages are available in the language drop-down menu on the survey. |
Examples
| Employee Record Language | Schedule Language | First Round | Subsequent Rounds |
|---|---|---|---|
|
Not set. |
Not set. All survey languages are available. |
English. The survey uses the final fallback option, when employee record and schedule language aren't available: English. |
Survey detects employee languages from last time. If the detected languages are supported survey languages on Peakon, subsequent rounds use those languages. |
|
Not set. |
French, English, Italian. |
French. The survey uses the first schedule language as the fallback option. |
Survey detects employee languages from last time. If the detected languages are among your selected schedule languages (French, English, Italian), subsequent rounds use those languages. |
|
Italian. |
Not set. |
Italian. |
Italian. |
|
Italian. |
French. |
French. Although employee record language takes precedence, the survey can't use this language, because you restricted your survey to French only. |
French. |
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