Enable SMS survey notifications

Prerequisites

Permission: Manage schedules.

A consultant needs to enable the SMS add-on to your account if the SMS tab isn't available in your survey schedule.

Context

You can use SMS notifications to complement other survey notification channels (Example: Kiosk mode), or use SMS as the only way of notifying your employees.

Only employees with a valid mobile phone number can receive the survey using SMS. Updating an employee's mobile phone number during a live survey round triggers an SMS notification to their new number, if they've not already participated in the current survey round.

SMS notifications adhere to same send-out time as other survey channels. See Survey send-out time for more information.

Steps

1. Go to Administration > Schedules.
2. Click View on the survey that you need to configure.
3. Select the SMS tab.
4. Enable SMS notifications.

Result

This action is effective immediately and SMS notifications will trigger at the next survey send-out or reminder time.