Set open-ended question frequency

Prerequisites

Permission: Manage questions.

Context

When using an automatically recurring survey frequency (instead of the Manual frequency), you can control how often each employee should receive each open-ended question. If you need to configure driver question frequency, see Set driver question frequency.

Question frequency settings work on a per-employee basis, enabling the survey to use the frequency settings to decide when certain questions are due again, for each employee.

You set the frequency for each open-ended question individually, therefore the open-ended question frequency is the same for all survey schedules.

If you're using Onboarding and offboarding questions, we recommend that you set their frequency to Once.

Note that if you set question frequency to be more frequent than the survey frequency, the question frequency uses the cadence of the survey as the fallback. Example: If you set an open ended question's frequency to weekly on a monthly survey, the frequency of the question will be monthly.

Steps

1. Go to Administration > Questions.
2. Select Open-ended questions.
3. Click Edit on the question that you need to configure. Example: What’s on your mind right now that you’d like to tell us?
4. Select a frequency in the Frequency field. Example: Quarterly.
5. Click Update.

Result

If you make changes to questions during a live round, the changes will reflect immediately for employees who didn't yet answer the survey.

If you select Always, the question will display for all eligible employees in the next (or current) survey and subsequent surveys, until you deactivate the question or change its frequency.

If you select Once, the question will display for all eligible employees in the next (or current) survey, but never again. Employees that have already had this question in a previous survey won't receive it if you set it to Once now, because the question has already met this condition for that employee.

For automatically recurring surveys, the timing of when the question displays can differ from 1 employee to another, depending on when the employee last answered the question.