How should I interpret the 0-10 scale when answering a survey?
The short answer is: Answer in a way that feels most right for you.
Peakon uses NPS methodology to help interpret scores, where 0 = 'Not at all', and 10 = 'Absolutely'. Generally the higher end of the scale indicates higher satisfaction, while the middle and lower parts indicate lower satisfaction or dissatisfaction.
The NPS scale groups aren't a framework or guidance on how to respond to surveys. They are simply a method of analyzing the already collected survey scores.
NPS research demonstrates that while some people tend to rate lower and some tend to rate higher, these tendencies average out across the group. NPS scale groups can predict differences in employee behaviour. Example: Our customer data indicates that detractors are 6 times more likely to resign than promoters.
When answering a survey question, Peakon recommends you to:
- Keep in mind that your company's goal is to gain meaningful and actionable data that they can use to improve their employee's engagement.
- Only provide a score on questions that you have an opinion on and skip any questions that you can't answer. For example, if you have recently started your employment, and have not yet started thinking about growth and development, you may wish to skip the applicable question and answer it in a future survey instead.
- Continuing from the above, if you do not feel you have an opinion on something, avoid scoring it with a 0 or a 5, as it will bring down the team's average score for that question, potentially identifying that specific aspect as a concern for the team.
Each question on Peakon can be skipped by clicking Skip question.