The Focus segments section on your main dashboard displays segments where the score is significantly above or below the company benchmark.
The calculation considers the size of each segment, in proportion to the overall size of the segment you manage. Example: If you had 1000 employees reporting into you, the dashboard won't set a segment of 5 disengaged employees as a focus segment. Instead, that could become a focus segment for a manager further down the hierarchy.
The calculation happens after the end of each survey round. It's not possible to manually set focus segments, or to remove focus segments.
- The calculation identifies the segments where results are significantly different (in a statistical sense) from the benchmarks. Segments with low score accuracy are less likely to be significantly different.
- The calculation considers the size of the segments, by weighing the difference to benchmark by the size of the segment. This step removes segments that are the majority of the overall context.
- In the case of 2 similar segments, it divides the intersection (number of common employees) by the union (number of total employees). If the result is ≥ 80%, the 2 segments are too similar to become focus segments simultaneously. From the 2 segments, only the segment with the biggest difference to benchmark can become a focus segment.
- The calculation selects the top and bottom segments as focus areas and strengths. For very large contexts, there can be ≤ 10 focus areas and strengths, for small contexts it can be ≤ 3. It's also possible to have no focus segments, if no segment meets the criteria.