About Kiosk mode and how it works

Kiosk is an alternative way to roll out your Peakon surveys to employees that do not have business email addresses. Employees access the survey on a communal tablet or computer using a code or login that is unique to them.

Companies in sectors with workforces not digitally connected to their organization can use this mode to deliver the same digital survey experience to them and gather their meaningful feedback. These employee populations include cabin crew, offshore oil workers, soldiers, emerging economy factory workers, miners, construction workers, and other field employees.

This article will contain:

• How it works
• Accessing the Kiosk survey
• The Kiosk experience
• Communication

To read more about how to configure Kiosk mode, see Configuring the Kiosk mode.

How it works

Employees can answer the survey through the Kiosk mode in a limited way:

Accessing the Kiosk survey

Employees will use a Kiosk URL that can be customized in order to log into the survey. There are three Kiosk login options for employees that can be set-up on a survey schedule:

• Option 1: Survey access with reusable kiosk codes
• Option 2: Survey access with one-time kiosk codes
• Option 3: Survey access with employee number and first name

Option 1: Survey access with reusable kiosk codes

Reusable kiosk codes do not change and can be reused by employees to log into each new survey round. Reusable kiosk codes are downloaded from the employee records page making these a useful option in instances where local admins are responsible for administering employee records, as they can then also distribute the reusable kiosk codes.

Option 2: Survey access with one-time kiosk codes

Unique one-time codes are generated for each new survey round. As the one-time codes change for each new survey round, they will need to be distributed to employees whenever a new survey round opens.

The codes can be found in the survey schedule under the Kiosk tab once the survey round is open and can only be downloaded once the survey round has opened.

Option 3: Survey access with employee number and first name

Employees log into the survey using their first name and employee number. The employee number/ID needs to be present on the employee records uploaded to Peakon for this option to work. Using this option also requires that employees are familiar with their employee number/ID as it is required to log into the survey.

The Kiosk experience

When employees answer the survey using the Kiosk mode, there are a number of steps they will need to follow before they get to the survey:

1. After open the Kiosk URL, depending on the option chosen, employees will see different login pages. 

Survey access with employee number and first name

Survey access with reusable or one-time kiosk codes

2. After entering the employee number/first name or the code, employees will be able to access their survey, provided that a match has been made with an existing employee on the system. Once they have authenticated themselves, they must click on Start survey to begin.

3. They are able to exit the survey at any point by clicking on Exit survey on the upper right. Exiting the survey will not submit it nor save the given answers so far. The employee will be prompted to either stay on the survey or exit it.

4. Once employees have responded to the questions, they will need to click Submit answers.

5. Once the employee has submitted their questions, the screen will automatically disappear in 5 seconds. 

6. The survey page will then be ready for the next employee, when using a shared device. 

Communication

SMS

You can use SMS survey notifications to notify employees of their survey credentials when using kiosk mode. If you've also enabled email notifications in your schedule, the SMS will only contain the kiosk survey credentials.

Confidentiality

Reassuring employees that their scores are confidential is key in instilling trust in Peakon and driving high participation rates. Employees may question whether their answers and scores really are confidential since they will need to log in using one of the methods described in this article.

You may share the What is Peakon video with employees, which is a short introduction to Peakon showing the survey being completed as well as what managers will see on the dashboard, noting that names do not appear on comments or scores.

Considerations:

• You can consider bookmarking the video in the browser or pinning it to the desktop of the communal computer or tablet.
• Build trust by making sure that employees can take time during the day to complete the survey (i.e. setting up a room and timetable for people to complete the survey).
• Where applicable, engage with unions early on in the pre-launch phase to help mitigate unforeseen delays and increase adoption from key stakeholders.

Prior to the survey round comms

• Communicate early and regularly so employees know what is expected.
• Posters can be effective in raising awareness of your survey
• QR codes can be added to posters for launching the URL needed to log into the survey, especially when employees are taking the survey from their own devices.
  • Note that Peakon does not generate QR codes. These can be created using a QR generator. From an iOS device, the camera can be opened where the code and associated survey URL will be detected.
• Provide printed instructions that cover how to log in, how to leave a comment, or skip to the next question. It is a good idea to also include Admin/HR contact details in case employees are unsure of their Employee number/ID or need their unique code.
• Save the URL to the survey login page on the desktop or in the browser.
• Integrating Peakon into new employee onboarding where they receive information about Peakon, their survey login code/details, the survey cadence, and what to expect.

How to drive participation

To drive employee participation and commitment, site managers are key as they can ensure employees are given time to participate. They are also a point of contact once the survey results are ready to be shared with employees.

Senior-level buy-in is also important in providing the mandate and support to ensure a successful survey launch, especially when involving kiosk users. A short video from senior leadership explaining the importance of employees participating and providing their feedback can help drive participation.

After round comms

Communicating survey results with non-office-based employees requires additional consideration.

Some options include:

• Townhall meetings
• Posters
• Locker drops
• Newsletters