Based on decades of scientific research, Peakon’s driver framework provides a shared vocabulary to describe good leadership and a healthy culture. Managers and organizations can gain a broader toolset to increase motivation by addressing the deeper needs of workers.
A driver refers to a collection of questions combined into one driver. A question refers to the individual questions that make up a driver.
Peakon's question library includes drivers from these question sets:
- Engagement (The engagement question library and theory references)
- Health and Wellbeing (The health and wellbeing question library and theory references)
- Diversity and Inclusion (Diversity & inclusion (D&I) question library and theory references)
- Transformation and Change (Transformation and Change Question Library and Theory References)
- COVID-19 (The COVID-19 question library )
- Custom drivers (Creating a custom company driver and question set)
This article will focus on analyzing the scores on your driver questions from all question categories.
How scores are calculated
Each driver, including the main engagement driver, contains its own distinct set of questions. For example, the Autonomy driver contains one driver question and two subdriver questions.
The current score for each driver is an aggregation of each employee's newest responses on each of the questions relating to that driver, within your chosen visibility window (whether it's 3 months, 6 months or 1 year). The current score for each question, in turn, is an aggregation of each employee's newest response to that question, within the visibility window.
| Score type | Description |
|---|---|
|
Driver scores |
Calculated from scores on all questions relating to that driver |
|
Question scores |
Calculated from scores on those specific questions only |
For a glimpse into the questions that relate to a specific driver, hover over the ? icon next to the [Driver name] score title.
As more survey rounds come and go, the aggregated scores on each driver get updated in real time, while old feedback falls out of the visibility window and new feedback comes in. Each time an employee answers a survey again, their latest scores for each driver replace the previous scores, however the historical scores will still be in place when viewing scores for previous rounds.
To learn more about score calculation, see How scores are calculated. To learn about score aggregation, see Score aggregation resources.
Viewing driver dashboards
Quick access: Analysis > Drivers
Looking at driver scores is the best way to analyze feedback, identify priority areas and get practical ideas to improve the team’s engagement.
Each question category tab contains its own driver set. To reveal subdrivers, click on the expand icon on the top right, or click on "show X subdrivers" under a driver.
Clicking into a driver or subdriver will open their respective dashboards, providing more insight on the driver's main score, comments and how the score varies between segments.
The insights part of a driver's dashboard will reveal:
- Details on the main score
- Benchmark (About benchmarking and how it works )
- Participation (About survey participation and how it works)
- Highlighted topics (Doing a qualitative text and sentiment analysis with Topics)
- Comments (Introduction to Comments)
- Scores by segment
After analyzing the information on a driver, refer to the Improve tab on that dashboard to find suggested actions and other resources to improve the driver score. To learn more about this, see Developing your leadership skills with Improve.
Viewing question scores
Quick access: Analysis > Question scores
Question scores provide a more granular understanding of how employees feel about a specific aspect of a driver, especially if that question is scoring differently to the other questions on a specific driver.
While a driver score is calculated based on all question scores on that driver, a question's score only contains the latest answers to that question. Each question is an aggregate of each employee's score on that question, as long as that score is within the predetermined visibility window. To learn more about this, see How scores are calculated.
Click on any question to view that question's dashboard, its scores over time and any associated comments.
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