Peakon flags comments as sensitive when they contain any word from the monitored wordlist. Monitoring sensitive comments enables you to act quickly in cases where employees share feedback about instances of discrimination or misconduct.
Using the private notes functionality on Peakon, people leaders can use @mentions to collaborate and respond to critical issues in the correct manner.
See Configure sensitive comment monitoring for configuration steps.
Sensitive comment detection
Sensitive Comments detect critical feedback and sort them into 1 of these categories:
- Violent Criminal Behavior
- Violent Criminal Behavior
- Safety and Wellbeing
- Integrity and Ethics
- Objectionable Behavior
- Custom concepts and words
Each category contains a list of concepts. The concept list contains a list of monitored words that can also be variations and synonyms related to a concept.
Peakon provides a list of the most common and appropriate monitored words and enables you to add custom words for your organization to monitor.
When adding your own monitored words, you need to add a word for each language that you will use in the survey. See Reference: Supported languages for sensitive comments.
Monitored words display in red beside the concept name. Peakon considers any feedback containing monitored words as sensitive comments.
Viewing sensitive comments
Permission: View sensitive comments.
Team leaders can view sensitive comments from the Comments area on their Peakon dashboard.
Sensitive comments display above your Highlighted Comments. As with all comment categories, you can also filter to display only those comments marked as sensitive.
Stemming & false positives
Peakon detects any monitored words on the list, but doesn't take into account the context.
Peakon also takes into consideration stem words. Example: The word kill is a monitored word. Peakon detects and flags all comments containing the stem word kill.
It's therefore likely that Peakon also detects false positives. People with access to Mark sensitive comments permission can determine whether words are indeed of a sensitive nature based on context.
Example: When an employee comments: We’re killing it in the sales team, this comment flags as a sensitive comment. In such cases, you can mark the comment as Not sensitive by clicking on the drop-down arrow on the comment.
You can enable the Receive sensitive comment notifications permission on All employees type groups. Example: Administrators.
When you enable notifications for sensitive comments, and Peakon detects a sensitive comment, members of qualifying groups receive:
- An immediate dashboard notification for detected sensitive comments.
- A notification in digest email (during open rounds), containing a link to the sensitive comments and information about the detected keyword.