Managers and administrators can access dashboard summaries of survey results for the standard Peakon question sets.
Users with multiple employee segments available in their segment context menu can view tailored question set overviews per segment.
This article describes the sections that display in question set dashboards:
- Main score
- Score over time
- Focus areas
- Focus segments
- Highlighted topics
- Highlighted comments
The main score of each question set displays at the top of each dashboard. It's possible to display your scores in Average or NPS mode.
Typically 1-4 questions contribute to the main score of each question set. To see the contributing questions, click the ? icon next to the main score.
Your organization can set visibility parameters to 3 months, 6 months, or 1 year. The current main score for each question set includes the latest answers from employees from within your organization's selected visibility parameters, enabling trends to emerge over time. See How scores are calculated.
During each survey round, the visibility window moves forward thereby updating the current main score for each question set.
Peakon displays eNPS distributions under the main scores and places employees into an NPS category based. Example: When an employee answers the main engagement questions so that their overall engagement score is 8, the NPS methodology considers them Passive.
Your company-level results use external industry benchmarking, while segments typically benchmark against the company's main score, for each question set. The difference to benchmark displays on each question set's dashboard.
When you view subsegments (a segment within another segment's context), Peakon benchmarks the subsegment against the main segment. See Benchmark changes between different contexts.
True Benchmark helps account for demographic differences between segments and benchmarked areas. See True Benchmark and how it works.
Score over time
The Score over time graph enables you to view how aggregated scores change. Graphs always compare the latest survey round (both closed and ongoing surveys) to the previous round.
When there are no previous survey rounds available in your visibility period, the graph displays no rounds.
The standard view displays the survey rounds that are within the visibility period. You can view more historical scores using the Expand button, enabling you to:
- Set time parameters.
- For the Engagement question set, you can add the engagement outcome questions and view how the eNPS distribution changes over time.
You can view the Latest and Aggregated overall survey participation on the dashboard of each question set. The Aggregated participation is the percentage of unique employees who answered a survey within the visibility window.
It's also possible to see the number of employees who received the main question(s) from the question set, and how many of those employees contributed to the main score within the visibility window.
Administrators can set the visibility period for current employees and leavers. Example: The scores of leavers should remain in the main score for 3 months after termination.
Each driver within each question set represents a different element of organizational psychology and has its own distinct set of questions. Example: Diversity and inclusion drivers represent different element of your efforts to maintain a diverse workforce and have their own distinct set of questions.
When each survey round closes, Peakon determines the drivers that represent strengths for teams and recommends drivers for improvement. See Strength and focus areas.
Although scores from the engagement drivers do not directly contribute to the main score of the question set, some drivers may have a larger impact on the main score than others. See FAQ: Impact circles on drivers.
After each survey round, Peakon determines the segments that are significantly above and below benchmark. See Focus segments.
The engagement question set's dashboard displays aggregated responses for your organization's values questions, providing an overview of value effectiveness. See Values questions.
Topics group survey comments into themes, providing a comment extract and an average score for the comment theme. If Peakon highlights any of the comment topics, they display in the Highlighted Topics section of the dashboard. See Keyword topics for comments.
Peakon highlights the most important comments based on how relevant and actionable they are. See Highlighted comments.