- NPS score and engagement score
- Benchmark details
- Score over time
- Participation and how it works
- Highlighted drivers of engagement
- Highlighted segments
- Highlighted topics
- Highlighted comments
NPS score and engagement score
The main score that is visible on the dashboard is the overall engagement score. This can be displayed in average mode or NPS mode, whichever option is chosen in the top right corner.
The engagement score is the aggregated score of the 1-4 questions relating to engagement (see The engagement question library and theory references). To view the questions contributing to this score, simply hover over the ? icon next to the score. From there, it is also possible to open each question's own dashboard.
A company can set their visibility window to 3 months, 6 months or 1 year. Whatever the chosen option, the current overall score will include each employee's latest answer from within that visibility window, allowing for trends to emerge over time. During each survey round, old scores fall out of the visibility window, while new scores come in. For information on how the score is calculated see How scores are calculated.
Under the engagement score, the eNPS distribution is shown. This places each employee into an NPS category based on their engagement score. For example, if an employee answered the engagement questions in such a way that their overall engagement score is 8, they would be considered a passive. For more on the NPS methodology see About eNPS and how it works.
The difference to benchmark is displayed next to the engagement score. For general information about the benchmark see About benchmarking and how it works.
Typically company level results are benchmarked externally, while segments within the company are benchmarked to the company score. When viewing a segment within a segment, the sub-segment will be benchmarked to the main segment. For more information on this, see Understanding how benchmarks are applied on different views.
When using True Benchmark, users will see various adjustments on their benchmark to better account for the demographic differences between their segment and the area they are being benchmarked against. To see these adjustments and information on the make up of this benchmark, click on True Benchmark, which will then display a slide out panel. To learn more about True Benchmark, see True Benchmark and how it works.
Score over time
The score over time graph shows how the aggregated score has changed over time. It will always compare the latest round (whether it has closed or is ongoing) to the previous round.
To see more historical scores, hit the Expand button. There you can set the time frame, add the engagement outcome questions and also see how the eNPS distribution has changed over time.
Another option to view historical data is the View previous round feature or the Difference to round feature - see Viewing historical survey data.
Participation and how it works
- The aggregated participation rate shows how many people participated at least once in the visibility window (this can be 3 months, 6 months or 1 year). For leavers, this period can be 1 month, 3 months or 6 months. The visibility period for current employees and leavers is set by the administrator.
- The engagement score participation shows how many people contributed to the main engagement score within the visibility window, and the aggregate score accuracy uses the participation to indicate how accurate the score is.
- To see participation per round in a non-aggregated format, hit the Expand button.
Highlighted drivers of engagement
Each engagement driver represents a different element of organisational psychology and has its own distinct set of questions. A full list of the drivers of engagement is available on the Drivers page within the Analysis section.
After the close of each round, Peakon will determine the drivers that are strengths for a team, and will suggest drivers that could be improved. For selection criteria, see How priorities and strengths are calculated.
Although scores from the engagement drivers are not included in the overall engagement score, some drivers may have a larger impact on engagement than other drivers. To learn more, refer to How scores are calculated.
Highlighted segments are Peakon’s way of bringing attention to the areas of your organisation with significantly different levels of engagement, in comparison to the company as a whole. For more information refer to How highlighted segments are calculated and to learn about segment comparison, refer to Viewing your interactive heatmap.
Aggregated responses for the company values are shown on the dashboard, providing an illustration of each value's effectiveness. To learn more about Values go to Using values questions.
The highlighted topics section shows the key topics to focus on, in relation to the qualitative data on the dashboard. About Topics (NLP) and how they work explains the Topics selection in more detail. Each topic displays its score, the number of contributing comments and the comment extract (when hovering).
Further down, Peakon highlights the most important comments based on how relevant and actionable they are. To read about the selection process, refer to How highlighted comments are calculated. By ranking these comments and marking them as Highlighted, managers are more easily able to work through a large volume of comments.