The Peakon IOS appis designed for both leaders and employees. In this article we will cover the interface for leaders and managers on IOS. See The iOS Mobile interface for employees, if you want to learn how employees can use the mobile app.
The app is data-focused and it is designed to enable leaders to quickly access scores and feedback, including:
- Reviewing the team's own dashboard and scores
- Changing dashboard to other segments (for leaders who have access to multiple areas or teams)
- Receiving Peakon updates
- Accessing, acknowledging and responding to comments
- Take micro courses to improve leadership skills (Premier only)
- Planning actions based on the feedback received (Business and Premier only)
- Receiving notifications
Reviewing the team's dashboard and scores
In the app home page leaders can see the engagement score for the segment(s) they have access to or manage directly (swipe if there is more than one), view updates, as well as get notified about and access new surveys, when available.
From the app, managers can set any driver as a priority, reject a suggestion for a priority or de-proritise any priority driver. Managing priorities is possible from the driver or comments pages.
Changing dashboard to other segments
If you are a leader of several teams or need to have a broader overview of several segments available in Peakon, you will have the opportunity to switch to the Dashboard you are interested in. Tapping on segment card on the top of the home page will take you to the details page for the engagement score of that segment. Here you will find further information on the engagement and outcome scores, benchmark, driver scores and participation for that segment.
Furthermore, any drivers identified as strengths or priorities will be shown under ‘Key drivers of engagement’. Hit the ‘Show all drivers’ option to view the rest of your driver scores.
If you want to go deeper, you can click an outcome or driver score to go to the details page for that score and see more details, one of them being comments related to that score. For drivers, this is also the way to access sub-driver scores.
In the top of a details page for engagement, outcome, driver and sub-driver scores, you can swipe left on the large ‘score and benchmark’ element to see the NPS distribution for that particular score.
Receiving Peakon updates
Leaders get updates in the Homepage for anything happening in the segments they are managing.
Clicking an update will take the user to the relevant information in the app. If there are updates related to features not available from the iOS app, it will be marked with a little (Safari browser) compass icon in the other right of the update.
When clicking this update, a browser window will open on top of the app and take the user to the relevant feature on a mobile friendly page on the Peakon web app. Users may have to log in on the web app to get access.
Accessing, acknowledging and responding to comments
Leaders will be able to view, acknowledge or reply to comments on the go via the iOS app. This will allow them to provide feedback and start conversations with employees to get more insights.
All comments can be accessed (and filtered on a number of parameters) via the Comments tab in the bottom menu bar. Leaders can also see scores related to a certain driver, sub-driver or outcome, directly from the corresponding insights details page. Finally, leaders and people managers can get notified of and access new comments via the updates feed on the insights home page.
For customers using the Translate option it is possible to translate comments that are not in the language of the manager's dashboard.
Leaders and people managers can also see and write internal notes (including @mentioning) from comments in the app, if enabled on their Access Control group by the administrator.
For leaders of multiple segments, it is possible to switch their context to another segment within the main comments page, as shown above.
Taking micro courses to improve leadership skills (Premier only)
Leaders can take Peakon micro-courses on the go, under the Improve tab. These are short and interactive courses that take 10 to 15 minutes to complete. They are a great way of understanding the skills associated with each driver of engagement and provide great ideas to improve the team's engagement.
Aside from micro courses, all customers have access to suggested actions and resources.
Planning actions based on the feedback received (Business and Premier only)
Leaders are able to create, update, archive and delete their actions on the go, by clicking on the Action plan tab in the bottom menu bar. This feature is particularly handy so leaders can easily keep an eye on their actions plans, or add new actions when a good idea comes to mind, eg. during a meeting.
To add actions, tap on the "+" button to add a new action. Just as with the desktop version of actions, you will be able to add a title, description, link it to a driver (optional), add a deadline, decide whether it should be visible on a shared dashboard and add a checklist.
Once you install the app, you will be asked to allow the Peakon app to send you push notifications. If accepted, you will receive a push notification, when there is a new survey round ready to be answered or when a new message is added in an existing conversation.
You can control specifically which push notifications to keep or turn off in the Settings menu.