Survey participant facing emails

Survey email

Peakon sends a survey email to all included employees at the start of the survey. The email contains the survey link and shows the first survey question. This email can be customized, with regards to the subject or to the email text. The first survey email displays survey email text first, and the question after. Subsequent survey emails start with the question, followed by the survey email text. 

Survey emails are sent out at 9AM UTC, if the system does not know the timezone of the employee and if there is no time set for the survey send-out within the schedule. If there is no survey send-out time set within the schedule, the system will remember each employees' local timezone after their first Peakon email and record it for the future. To manually update the timezone for your employees, see Set employee record time zones using data import.

1. Go to Administration > Schedules.

2. Click View on the relevant survey schedule.

3. Select the Email tab.

4. Scroll down and click on the Preview email option.

5. Choose either the First survey or Subsequent survey.

Survey reminder email

To maximize participation, Peakon automatically sends reminder emails at intervals in each survey round, to employees that have not yet answered their survey. The account administrators can choose to manually trigger a reminder email by clicking Change date. If a reminder is triggered manually, it will not affect the schedule of the automated reminders – it will simply be sent as an extra email.

The first reminder email is scheduled for half way (in days) through the survey round. Peakon schedules the second reminder to employees every four days until the survey round ends.Reminder emails are never sent on the weekend, unless triggered manually. If a reminder email falls on a weekend, Peakon moves it to the following Monday. Reminder email send-out time aligns with the survey send-out time.

1. Go to Administration > Schedules.

2. Click View on the relevant survey schedule.

3. Select the Email tab.

4. Scroll down and click on the Preview reminder email option.

Reactivation email

Reactivation emails replace the regular survey email and reminder email when an employee has skipped three consecutive survey rounds in a row. Note, these cannot be turned off or customized. 

After the employee has received three re-activation attempts, Peakon reverts to the regular survey round email and reminders for that employee. The reactivation emails will be used again if the employee skips survey three consecutive survey rounds.

1. Go to Administration > Schedules.

2. Click View on the relevant survey schedule.

3. Select the Email tab.

4. Scroll down and click on the Preview reactivation emails option.

5. Select either the First attempt, Second attempt, or Third attempt.