What if I don’t know how to answer one of the questions?
If you cannot answer (for example, if you don’t understand a question) please simply skip the question rather than giving an arbitrary score. Random scores can create a false impression of how a whole group of people are feeling – so it’s best to not answer.
If you change your mind, you can also unskip the question either by clicking on 'Cancel skip'. To unskip a previous question, either click Previous question at the top of the survey and then cancel the skip, or use the question bar on the right side to return to the question and then cancel the skip.