Having the ability to survey your employees more frequently than on an annual basis allows you to move towards a continuous listening approach, which in turn can lead to a positive impact on your employee engagement.
When considering the frequency of your survey, there are two aspects to keep in mind:
- Survey frequency
- Question frequency
Together, they dictate how often employees will receive a survey, and how the questions will be distributed over the surveys.
This article will contain:
- How survey frequency works
- How question frequency works
- The order of questions
- Continuous listening versus manual surveys
- How frequency works with multiple schedules
For general information on the survey, see About Peakon surveys and how they work. For information on how to configure your survey frequencies, see Configuration of survey frequency. To better understand Peakon's question sampling algorithm, see Understanding the question algorithm.
How survey frequency works
The survey frequency dictates how often a new survey round will launch. The available options are:
Exception: manual mode
The manual mode differs from the other frequency options in that it will only launch once, on the set launch date. It will automatically ask every single active question, from the question categories that have been enabled on the schedule.
How question frequency works
Question frequency dictates how often each employee will get each question. A survey can include a mix of all question sets (Engagement, Health & Wellbeing...), and the frequency is configured separately for each question set. This means that organizations can control the type of questions that will cover the majority of the survey.
When setting the frequencies for a question category, the frequency option must be chosen on each question type, such as main question, driver questions and subdriver questions.
This is an example of the engagement question category.
For most question types, the frequency options range between:
- Twice a year
* An edge case: when using the 'Always' setting on a Main question frequency for Engagement, it will ask the eNPS question every single time.
- Survey frequency: monthly
- Main question frequency: monthly
- Driver question frequency: monthly
- Subdriver frequency: quarterly
The above set up would ensure that every month each employee would receive a main group question and a driver question every month. This could mean each survey round, but not necessarily.
For example, it could be that an employee completes one monthly survey very late, and the next monthly survey very early. As a result, the difference between the two survey completions is less than 1 month (4 weeks), which means that the algorithm will have already satisfied the required condition for the main question frequency and for the driver question frequencies. It will therefore not ask those questions in this round, and perform the same checks again in the next round.
Using multiple questions on the same driver or subdriver
When adding custom questions to a core driver or a subdriver, it is important to keep in mind that the question frequency will ensure that one question from that driver or subdriver is asked every X
The order of questions
When answering the survey, question sets will appear in this order:
- Engagement questions
- Diversity and inclusion questions
- Health and wellbeing questions
- COVID-19 questions
- Custom company driver questions
- Values questions
- Open-ended questions
If a respondent scores a question with an extreme score (ie. 0 or 10) the system will follow up with an additional subdriver question, if available. Such questions will come at the end of the relevant question set, ie. if the extreme score was added to an engagement question, the follow-up question would come after the original engagement questions.
Continuous listening versus manual surveys
With a higher frequency, there are generally more advantages.
Discover trends and act on them with far greater speed, which is essential for understanding whether you’re making progress or not.
Less questions asked per round to each employee lessen survey fatigue.
Leader become more engaged with their dashboard and scores, as the focus is on continuous listening.
If an employee misses a survey, Peakon will add "catch up" questions to that employee's next survey and gather the missed data relatively quickly, compared to a lower frequency where you might need to wait half a year to hear from that employee again.
How frequency works with multiple schedules
It is possible to run multiple surveys at different frequencies. This is a useful option to cater for the different needs of a business. Question frequency is set individually on a per schedule basis.
It is useful to keep in mind that if a specific segment contains employees which are part of different schedules, the results of that segment will recalculate at the close of each survey round. For more information, see Running multiple survey schedules simultaneously.