As an administrator, the dashboard product settings can be accessed and configured by going to Administration, followed by the selecting the Data settings option and you will find them under Dashboard tab.
There are three components to the dashboard settings, which will be covered in this article.
- Driver sorting
- Overall scores
- Score aggregation for drivers
The driver sorting option controls the default sorting of drivers that managers in your organization will see on their dashboard when they log into Peakon.
The standard setting is to sort the drivers by Priority, however it's also possible to sort drivers By score or By difference to benchmark.
Managers will still be able to sort drivers by any three of these options, but will receive the view selected for this setting by default with every new login session.
This setting controls the leading score shown on dashboards for any engagement, driver, or sub-driver question. The average or e/NPS score can be shown by default on dashboards.
Managers will also have the option to switch between the two options on their dashboards but will receive the view selected in this setting by default with every new login session.
When using the eNPS as the default leading score, NPS will be shown on dashboards for all questions excluding the core engagement question ("How likely is it you would recommend [company name] as a place to work?"). For this core engagement question, eNPS will be used instead as this is the standard terminology used to refer to this question specifically.
Score aggregation for drivers
By default, Peakon aggregates driver and subdriver scores to give the driver a score based on the average scores given for both the driver and subdriver questions. This setting allows the scores to be separated meaning that they will not be aggregated.
To illustrate with an example, imagine a company with just two employees (employee A and employee B), and answers for the autonomy driver questions as follows:
When using the aggregated score, Peakon would calculate the Autonomy score as follows:
Employee A: (7 + 9 + 5) / 3 = 7
Employee B: (5 + 10 + 9) / 3 = 8
The aggregated score for autonomy would be (7 + 8) / 2 = 7,5.
When using the separated score, Peakon would calculate the Autonomy score as follows:
Employee A: = 7
Employee B: = 5
The average score for autonomy would be (7 + 5) /2 = 6.
The average subdriver scores would be calculated in the same way, with "Remote work" being 9,5 and "Flexibility" being 7.
When to use the aggregated score vs separated score
The default setting on Peakon is for scores to be aggregated, however, in some cases you may wish to have the scores separated. Below are some considerations for both options:
Considerations for using the "Aggregated" scores option
The main advantage of using the aggregated score is that the driver score is then a measurement of multiple scores. This enables you to focus on the driver score as a holistic measurement of a set of questions.
As the driver scores are representative of both the driver and sub-driver questions. By giving weighting to all questions within a particular driver, score variability is decreased
The driver score will therefore experience less extreme values and changes
The driver score is less sensitive to any question customization to subdriver questions. However, if you plan on customizing any driver or subdriver questions, please reach out to your Customer Success Manager who will be able to assist you
In some cases, the main driver question may be turned off but the subdriver questions are left on. This can lead to a situation where the driver and subdriver both appear as priorities even though they are based upon the same question
Considerations for using the "Separated" scores option
When using multiple engagement questions, it's possible to isolate the core engagement question upon which the eNPS is calculated i.e. "How likely is it you would recommend [company name] as a place to work?
Double counting is eliminated. For example, if a low score is given to a subdriver question, the driver score is unaffected since the driver and subdriver scores are not aggregated
The driver and subdriver scores are more sensitive to customization of questions since drivers and subdriver scores are not aggregated
The split mode will also be reflected in the calculation of strengths and priorities, meaning that when a driver or a subdriver is selected as a strength or a priority, it is only based on the isolated question that belongs to that driver or subdriver