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Configure sensitive comment monitoring

Kristiana
  • Updated

Prerequisites

Administrator access.

Context

You can set up dashboards to monitor sensitive feedback from employees and create alerts for designated people. Monitoring enables you to take action on instances of discrimination or misconduct.

The standard concept names are non-editable, however you can add or remove the monitored words in each concept.

Workday Peakon detects both stem words and variations or synonyms of stem words in comments. When you add monitored words to existing concepts, we recommend that you add the stem word as the monitored word. Example: Adding the word harass ensures that Peakon detects comments containing the words harassment and harassed. When you're unsure of the stemming of a sensitive keyword, you can add other versions of the keyword to ensure detection by Peakon. See Sensitive comments to learn more about detection.

Steps

  1. Navigate to Administration.
  2. Select Data Settings.
  3. Click the Sensitive Comments On icon to enable sensitive comment monitoring.
  4. (Optional) Select whether to send notifications immediately or daily.
  5. ​(Optional) To add keywords, variations, and synonyms to existing concepts:
    1. Select Data Settings.
    2. Select the Sensitive Comments tab.
    3. Click the drop-down arrow for the sensitive comment concept to view monitored words and phrases.
    4. Scroll to the bottom of the list, then select a target language and add the monitored word to the concept.
  6. (Optional) To add custom concepts and monitored keywords:
    1. Select Data Settings.
    2. Select the Sensitive Comments tab.
    3. Click Add Custom Concept.
    4. Add a concept name. Example: Money laundering.
    5. Add monitored words.
    6. Select a language from the Target Language drop-down list. Add a separate monitored word for each language that employees answer the survey in.

Next steps

Review these sensitive comment permissions in manager-level access control groups:

  • View sensitive comments
  • Mark sensitive comments

Note that the View sensitive comments permission doesn't disallow access to sensitive comments. Without this permission, managers with comment access will still see sensitive comments, but they won't explicitly display as sensitive.

Review these sensitive comment permissions in company-level access control groups:

  • Receive sensitive comment notifications
  • Modify sensitive comments

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